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CLEAR1 integrates identity verification with Amazon Connect

CLEAR integrated its CLEAR1 identity platform with Amazon Connect so contact centers can verify callers before or during support interactions.

2026-06-29CC-BY-4.0contact-centerscaller-verificationamazon-connectfraud-prevention

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Digital ID

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CLEAR Secure, Inc.

Key Facts

  • Callers can opt to receive a secure SMS link and complete verification on their phone.
  • Amazon Connect agents receive the verification result in real time before handling sensitive requests.
  • The workflow targets account changes, password resets, and other support actions exposed to impersonation fraud.

Card Text

This integration extends reusable digital identity into customer-support channels. It moves identity verification earlier in the call journey, where a verified result can replace repetitive knowledge-based questions and support higher-risk account actions.

Sources